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Return policy

Guidelines for right of withdrawal
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, unused or unused, with tags, and in the original packaging. You also need a receipt or proof of purchase.

To start a return, you can contact us at info@heariva.com If your return is accepted, we will send you a return shipping slip, as well as instructions on how and where to send the package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@heariva.com


Damages and problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so we can evaluate the problem and make it right.


Exceptions / non-returnable items
Certain types of goods cannot be returned, such as perishable goods (such as food, flowers or plants), customized products (such as special orders or personalized goods) and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns regarding your specific product.

Unfortunately, we cannot accept returns or gift cards.


Stock exchange
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you when we have received and inspected the return and let you know whether the refund was approved or not. If approved, you will be automatically refunded with the original payment method. Keep in mind that it may take some time for the bank or credit card company to process and post the refund as well.