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Privacy policy

This privacy policy describes how your personal information is collected, used and shared when you visit or make a purchase from www.heariva.com (the “Site”).

Personal information we collect
When you visit the Website, we automatically collect certain information about your device, including information about your browser, IP address, time zone and some of the cookies installed on your device. When you browse the Website, we collect information about the individual web pages or products you view, which websites or search terms referred you to the Website, and information about how you interact with the Website. We refer to this automatically collected information as "Device Information".

We collect device information using the following technologies:
- "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.
- "Log files" track actions that occur on the website and collect data including your IP address, browser type, Internet service provider, referring / exit pages and date / time stamps.
- "Web beacons", "tags" and "pixels" are electronic files that are used to record information about how you surf the website.


In addition, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and telephone number. We refer to this information as "Order Information".


When we talk about "Personal information" in this privacy policy, we are talking about both device information and order information.

By subscribing to Heariva text alerts, you agree to receive automated marketing text messages from us about our products and services on the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. The message frequency is repetitive. Consent is not a condition of purchase. Message and data rates may apply. Answer STOP, QUIT, CANCEL, EXIT UNTIL or QUIT to unsubscribe and HELP for customer support. You may receive an additional text message confirming your selection. You understand and agree that attempting to opt-out by means other than sending a text message to the opt-out commands above is not a reasonable means to opt-out.

How do we use your personal information?
We use the order information that we generally collect to fulfill orders placed through the Site (including processing your payment information, arranging for shipping and providing you with invoices and/or order confirmations). In addition, we use this order information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When you are in line with the preferences you have shared with us, provide you with information or advertising related to our products or services.

We use the device information that we collect to help us search for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the Website, and to assess the success of our marketing and advertising campaigns).

Sharing of personal information
We share your personal information with third parties to help us use your personal information, as described above. For example, we use Shopify to run our online store - you can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the website - you can read more about how Google uses your personal information here: https://www.google.com/intl/no/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, subpoena or other lawful request for information we receive, or to otherwise protect our rights.



Text Marketing Terms and Conditions:
We use a text messaging platform, which is subject to the following terms and conditions. By opting in to our text marketing and alerts, you agree to these terms and conditions.
By entering your phone number at checkout and initiating a purchase, subscribing via our subscription form or a search term, you agree that we may send you text messages (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition of purchase.
Your phone number, name and purchase information will be shared with our SMS platform "SMSBump Inc, an EU company with offices in Sofia, Bulgaria, EU. This data will be used to send you targeted marketing messages and alerts. When you send text messages , your phone number will be sent to a text message operator to complete the delivery.
If you wish to unsubscribe from receiving text marketing messages and alerts, reply with STOP to a mobile message sent from us, or use the unsubscribe link we have provided in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable way to opt out. Message and data rates may apply.
For questions please send "HELP" to the number you received the messages from. You can also contact us for more information. Follow the procedures above if you wish to unsubscribe.

Behavioral advertising
As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information on how targeted advertising works, visit the Network Advertising Initiative (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads


In addition, you can opt out of any of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.

Do not ask
Please note that we do not change our website's data collection and usage practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to request that your personal information be corrected, updated or deleted. If you wish to exercise this right, you can contact us through the contact information below.

In addition, if you are a European resident, we note that we process your information to fulfill contracts we may have with you (for example, if you order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information is transferred outside of Europe, including Canada and the United States.

Data storage
When you place an order through the Site, we will retain your order information for our records, unless and until you ask us to delete that information.

Changes
We may update this privacy policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.

Minors
The website is not intended for persons under the age of 13.

Contact Us
For more information about our privacy practices, if you have any questions, or if you would like to make a complaint, you can contact us by email at: info@heariva.com